For information on how water meters work and how to check for a leak, view the information provided on the Utilities page. This page also includes information on how to get an adjustment on your utility bill for a repaired leak.
To report an emergency with a City utility after normal business hours, please call the dispatch center at (844) 821-8911.
How do I find out if a tree is on my property or the city's?
To check if trees are located on your property or the City’s property, first check the tree for a quarter sized silver tag with a number engraved in it. If there is a tag on the tree, it has been inventoried by the City and is on City property.
If there is no tag, you should check where your property line is located to be sure. For help determining where you property line is located, please contact the Associate Planner.
Water Supplies owned by the City of Bonney Lake are not fluoridated. In the event of a water shortage the City may purchase Tacoma Water, which is fluoridated. If you are allergic to fluoride please contact the Public Works Administrative Specialist IV to get on a list so you can be contacted in the event that Tacoma Water is utilized.
To get your meter tested contact the City Utilities Department at (253) 447-4317. If a meter is found to be working properly the City will assess a $50 fee for the testing procedure, if the meter is found to be dysfunctional you will not be charged a fee.
If possible, include the pole number in your report. Most street light poles have a 12 digit grid number (black & yellow numbering on metal tags) or INTOLIGHT tag (INTOLIGHT logo on metal tag). Though not required, it is helpful to include this information when reporting a light outage.
STREET LIGHT EMERGENCIES To report a street light emergency, such as a knocked down pole, exposed wires, etc. do not use the online form; please call PSE at 1 (888) 225-5773.
How do I report leaks or problems with grinder pumps, water mains, or lift stations?
If you have a water leak on your property you should contact a plumber or leak finder service. If you would like to request a leak adjustment to your Utility Bill, please review information on our
City Utilities page.
To report problems such as bells, alarms, strange noises or leaks from water mains, grinder pumps, lift stations or other utilities, please contact the
Public Works Operations staff or call the City at (253) 862-8602 to be transferred to the appropriate staff person.
To report utilities emergencies after-hours (weekday evenings, weekends, or holidays) please call the dispatch center at (844) 821-8911.
Please do notcall the City for water or sewer problems located on your private property; call a local plumber or leak finder service.